An important pillar is the involvement of the people who entrust themselves to us within the framework of impulse management. The process of impulse management regulates the processing of incoming impulses, i.e. complaints, opinions and suggestions, from candidates, employees, customers or other persons.

If problems arise, the candidate can contact Transcura by telephone or in person for clarification. The necessary contact details (T +49 (0) 6227 65505-0 | Email help@transcura.de) can be found in the contract documents. Complaints are handled by quality management as a neutral authority. Management is always informed of every complaint.

Complaints will be processed within three weeks.